Player privacy / Account deletion
Delete your HOP. STOP. DON'T DIE! Community Hub account.
You can delete it immediately inside the game, or request deletion here if you no longer have access to the app. Facebook and HubX data requests are covered in the section below.
Delete it inside the game
Open Settings, choose Community Hub Data, then choose Delete and confirm. This is the quickest option because the app can securely identify your anonymous Community Hub account.
Request deletion without the app
Email us with your Community Hub display name and, if you know them, the title or share code of a course you published. We may ask for another detail needed to identify the correct anonymous account.
What deletion removes
- Your anonymous Community Hub player record and display name.
- Your play history, completion times, likes, reports and block list.
- Your published courses from public availability.
What may remain
Moderation and security events are de-identified. Removed course revisions may remain as non-public technical records linked only to a random identifier that no longer identifies an account. If a course was selected for an archived free Adventure feature, the level may remain with its creator credit anonymised.
Your offline game progress, characters, settings and levels stored on your device are not affected by deleting Community Hub data. You can remove local data by clearing the app's storage or uninstalling the app.
Facebook and HubX data deletion
Facebook instructions reviewed 29 October 2026. These instructions cover information held by HubX about the Facebook Pages managed by ThriftX Ltd and people who comment on or message those Pages. They are separate from the game's Community Hub deletion above.
Email support@thriftxstudios.co.uk with the subject HubX Facebook data deletion request. Include the relevant Facebook Page or profile link and, where possible, a link or date for the post, comment or conversation that identifies your records. Do not send passwords, access tokens or identity documents. We may ask for the minimum additional information needed to verify that the request concerns your data.
After verification, we identify and remove or de-identify the retained HubX records related to you, such as comment, message or recipient identifiers and response records, unless a specific legal, dispute or security purpose requires retention. We explain any necessary retention in our response. This is a request handled by our team; this page does not claim an automatic Meta deletion callback.
If you administer a connected Page, remove HubX in Facebook's business integration settings to revoke access and stop the integration from obtaining new data. Also send the deletion request if you want retained HubX connection information removed. Deleting HubX data does not itself delete posts or messages held by Meta; use Facebook's own controls for those.
Read the Facebook and Messenger privacy disclosure for the purposes and retention criteria.
Questions
Read the privacy policy or visit player support.